1. Overview
ToolSigma subscriptions are billed through our payment partner Paddle. Prices on our pricing and plans are meant to match the Paddle catalog shown at checkout. This Refund Policy explains how cancellations and refunds work.
2. Free trials
When a free trial is offered, you may need to add a payment method to start. During an active free trial, you can cancel before the trial ends and you will not be charged for the upcoming paid period, provided cancellation completes before the trial converts to a paid subscription.
3. Cancellations
You may cancel a paid subscription at any time from your account billing settings or through the Paddle customer portal linked from your receipts. Cancellation stops future renewals. You generally retain access through the end of the current paid period already charged.
4. Refund eligibility
- Monthly plans: Charges for a billing period that has already started are generally non-refundable. If you cancel mid-cycle, access continues until the period ends and the next renewal is canceled.
- Duplicate or accidental charges: Contact us promptly. Verified duplicate charges will be refunded.
- Service failure: If ToolSigma is unavailable for a sustained period due to an issue on our side (excluding scheduled maintenance and third-party outages beyond our control), we may offer a pro-rated credit or refund at our discretion.
- First paid charge: If you are unsatisfied within 7 days of your first paid charge (after any free trial), contact support@toolsigma.com and we will review a one-time goodwill refund for that first charge.
5. Non-refundable items
- Renewal charges after a subscription has already renewed, except as required by law or as noted above
- Fees for add-ons or third-party products not billed by ToolSigma
- Charges resulting from failure to cancel before renewal
6. How to request a refund
Email support@toolsigma.com or use our Contact page with:
- The email on your ToolSigma account
- Approximate purchase date and Paddle receipt / transaction ID if available
- A short description of the issue
We aim to respond within two business days. Approved refunds are issued to the original payment method via Paddle and may take several business days to appear on your statement.
7. Chargebacks
Please contact us before filing a chargeback so we can help resolve the issue. Unresolved chargebacks may result in account suspension while the dispute is investigated.
8. Changes
We may update this policy; the "Last updated" date will change when we do. For billing terms also see our Terms of Service.
9. Contact
Billing & refunds: support@toolsigma.com
General: hello@toolsigma.com